Customer support and service

We have a telephone line (standard rate) that is available from Monday-Friday 9am-5pm GMT. Please feel free to leave a message at anytime and we will get back to you as soon as possible. All calls are charged at standard rate.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and to send your products to you by mail order: name, address, phone number. If you have any questions/comments about privacy, please email us enquiries@welshlovespoons.co.uk

Ordering and Payment

You may order by email, fax, phone or by post. We accept payment from UK customers by cheque (made payable to Lovespoons Wales), Paypal or postal order . Non UK customers, Paypal only please. Please note that goods will not be sent out until full payment is received and cleared. Larger wholesale orders will be quoted individually.

Deliveries

Deliveries will normally be sent with in 2 - 4 weeks. (If order is needed sooner, please email to check whether order can be completed)
Postage and Packaging :
There is a standard £5.00 delivery fee regardless of how large the order.

UK Delivery is via Royal Mail Special Delivery

Non UK Delivery is via Airmail

Damages

All products sent out from Lovespoons-Wales are wrapped in bubble wrap and enclosed in either a padded Jiffy bag or boxed, depending on the volume of goods. Any damaged goods should be returned immediately to Lovespoons Wales, 264A Margam Road, Margam, Port Talbot, West Glamorgan, SA13 2DB , UK . and will be replaced.

Returns

If, for any reason, the consumer is not happy with the products ordered, there is a 7 day period, beginning on the day after the goods are received, to reject them. They should then be returned immediately to; Lovespoons Wales, 264A Margam Road,, Margam, Port Talbot, West Glamorgan, SA13 2DB UK. Return postage is the responsibility of the customer. If an order has been sent out and items are incorrect or missing, these will be exchanged/replaced immediately and the postage charges paid by Lovespoons-Wales. All returned products must be undamaged. Please Note - personalised Lovespoons or Wedding Favours are Non returnable.

Faulty Goods

In the case of "faulty" goods, the Sale of Goods Act 1979 [as amended] established that the consumer is allowed a reasonable time within which to reject the goods for a full refund. We give a period of 7 days from receipt of the goods, for the customer to reject the goods and return them for a refund.

Cancellations

Orders may be cancelled without giving a reason and the cancellation period in the case of contracts for the supply of goods begins with the day on which the contract is concluded. Therefore, the cancellation period ends on the expiry of 7 working days, beginning on the day after the day on which the consumer receives the goods. In line with the Distance Selling Regulations 2000, we would like it to be stated that where a consumer cancels their order (within the 7 day period) a refund will be provided within 30 days of "cancellation". The consumer will be held liable for the cost of return, if they do not do so, a deduction will be made from the refund to cover the cost of collecting the goods.

Complaints

In the unlikely event that a customer would need to complain, we endeavour to respond to all complaints within five working days and will try and resolve the situation as soon as possible. Contracts do not affect the consumers' statutory rights.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) to send your products to you by mail order